Order Processing & Crafting

Every piece is made with care and crafted to order.

• Production & Handling Time: Please allow 7–10 business days for crafting and preparation before dispatch.
• Tracking: All shipments are dispatched with a door-to-door tracking number. You will receive an automated shipping notification with your tracking details as soon as the label is created.

Shipping Rates & Delivery Time

We offer reliable worldwide standard shipping.

• Orders over €49 / $49: Free Shipping
• Orders under €49 / $49: Flat rate of €8
• Estimated Delivery Window: 5–12 business days following dispatch (local transit times may vary depending on destination clearing processes).

Regional Shipping Policies & Address Restrictions

To ensure seamless delivery, please review our specific regional logistics conditions before placing an order:

United States

• We do not deliver to APO/FPO military addresses.
• Delivery is unavailable to Alaska, Hawaii, overseas territories (including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Navassa Island, Wake Island).

France

• We do not deliver to APO/FPO military addresses.
• Delivery is unavailable to Alaska, Hawaii, overseas territories (including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Navassa Island, Wake Island).

United Kingdom

• Remote and offshore areas may incur an additional remote handling fee or experience longer delivery windows. （Orders under €49 / $49: Flat rate of €10）
• Affected postal codes include: BT, TR21–25, AB35–38, AB53–56, FK18–20, IV, HS, KA27–28, KW, PA20–49, PA60–78, PA80, PH17–26, PH30–44, PH49–50, ZE, GY, JE, IM, and PO30–41.

Austria

• Delivery is currently unavailable to postal codes 6991, 6992, 6993, and 6691.

Spain

• Service is available to the mainland only. We do not deliver to Balearic Islands, Canary Islands, Ceuta, or Melilla (postal codes beginning with 07, 35, 38, 51, 52).

Nordic & Baltic Regions (Sweden, Denmark, Finland, Estonia, Latvia, Lithuania)

• Depending on regional partner couriers, deliveries may be routed to local automated parcel lockers or service pickup points. Please ensure a valid phone number and email are provided at checkout to receive pickup notifications.

Poland

• Packstation/parcel locker delivery is strictly supported only in Warsaw, Wrocław, Poznań, and Kraków. Standard residential street addresses are recommended elsewhere.

Japan

• We do not ship to APO/FPO military addresses or Amazon fulfillment warehouse addresses.

Global Island Policy

• Delivery services are unavailable to affiliated offshore islands and remote overseas territories worldwide.

Customs Duties & Import Taxes

Orders delivered outside your local customs territory may occasionally be subject to local customs inspections, import duties, or clearance fees. Any such charges are determined by destination customs authorities and remain the responsibility of the recipient.

Order Tracking

Once your package is handed over to the courier, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status in real time.

Order Cancellations & Failed Delivery

Cancellation While in Transit

Orders cannot be canceled or modified once they have been dispatched and are in transit. If you no longer wish to receive your items, please accept the delivery and follow our standard return process. If a parcel is refused at delivery or intercepted, a flat fee of €15 will be deducted from your refund to cover outbound and return shipping/handling costs.

Undeliverable & Unclaimed Packages

Please ensure your shipping address, phone number, and recipient details are complete and accurate at checkout. We are not responsible for delivery failures resulting from:

• Incorrect or incomplete delivery address provided by the customer
• Failure to collect the parcel from the local post office/pickup point within the carrier’s designated timeframe
• Unsuccessful delivery attempts due to customer unavailability or parcel refusal

If a parcel is returned to our warehouse as “Undeliverable” or “Returned to Sender” due to the reasons above, a €15 return shipping and processing fee will be deducted from your final refund.

Package Security & Inquiries

All shipments are packed with care in protective packaging to ensure safe arrival.
If your package appears damaged upon arrival, or if you have specific delivery requirements, please contact us at [email protected].